Webinar: Service Design & Deployment to Profitable Growth

Today, the Service business is recognised by industrial companies to be THE critical success factor, for growth, profit, establishing long term customer relationships and sustainability. It is the engine for building the future.  In these industrial companies, many services executives tell us that the ‘product services business’ has achieved a good level of maturity and that the perimeter of such business is limited by the products the companies sell.  For sure, profit improvements can be achieved but long term growth will be limited by the technology evolution. So service executives are requested by their CEO to find new services opportunities to speed service growth and sometimes to have a bigger service share in the total corporate revenue.

We all know that breakthrough must come from new services. 

Our webinar will explore:

• Capitalising on product services as a foundation - how can we respond to customer challenges by services which are not only technology driven, but also customer business driven? 

• What are the new service layers you can build on top of the product services layers?

• How to move from a service provider to a strategic business partner?

• How to develop and deploy such new service layers that will ensure profitable growth?

Noventum has undergone a research  survey with leading enterprises from various industry sectors around the world. We know that many ways have been explored and that some are very successful. These findings will be further discussed at the Service Design and Deployment to Profitable Growth roundtable.

The current economical climate makes it necessary for managers to exchange ideas and benchmark  with peers, establishing best practices and trends. Our role is also to facilitate these exchanges. 

Webinar Agenda

• Understand customer challenges
• What are the new services layers which can answer the above challenges
• Build a strategic partnership with customers
• Develop and deploy service propositions to achieve a profitable growth

This webinar is accessible for registered visitors only
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This webinar is aimed at service managers or directors, with a service business responsibility. This is also aimed at marketing managers with a service propositions development responsibility.  It would also suit senior managers who are under pressure to grow the service business and for those who are looking for a further defined strategic approach.

About Noventum’s Service Innovation Programme
Service business can provide unlimited profitable growth opportunities. The challenge is to identify the right ideas and execute successfully without reinventing the wheel. Service Innovation happens when smart and experienced industry leaders from various backgrounds, meet and discuss their challenges and exchange their knowledge and experiences. Noventum facilitates this by matching the people and their challenges with right focus groups, organising community groups. We research the topics, report on trends and best practices, validate findings, transfer knowledge, and provide strategic advisory and transformation services to put the valuable ideas gained into practice, transforming your service organisation into profitable growth.

Noventum Service Management