Introduction
The results of our 2008 research program The Future of Service Management will be published in two reports. The first report covers the most successful service strategies in the future. The second report will cover the impact of the various strategies to the service delivery model.
Click here to read the interviews with S-Business Europe Magazine with the research team and speakers at the conferences.
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Publication
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Release Date
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Price
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Service Economics Written by the Partners at Noventum Service Management Consultants (Steve Downton, Jan Van Veen and Hilbrand Rustema). |
Coming soon in 2010 | 89.00 Euro | Reserve your copy now |
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The Future of Service Management: Part II |
1 november 2008
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695.00 Euro
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The Future of Service Management: Part I |
September 1, 2008
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Free of Charge Public |
Download here |
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The Future of Service Management: Part I |
September 1, 2008
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Free of Charge
Registered users |
Download here |
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The Future of Service Management: Part I
The major markets developments and expected changes in service propositions - Full report |
September 1, 2008
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695.00 Euro
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| Strategies and Challenges in Service Management - 2007 |
Dec 2007
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Free of Charge
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Download here |
