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Service Innovation Research Activities & Insights

Noventum Management Consultants will assist you in chosing from the Innovation Research Activities and Insights that will enable you meet your Service Innovation goals.

►   Two hour complimentary consultations in order to conduct a Needs Analysis and evaluate and agree your research activities

►   CEO Service awareness programme to get service on the agenda by involving CEO in research and Executive Summit

►    Online library giving you access to ‘premium content’ in pre-defined areas of interest; enabling you to tap into service research reports; including the Cost-to-Serve benchmarking report and executive summary, surveys, articles and white papers and video presentations normally only available to Noventum clients

►    Access monthly newsletters and briefings

►  Innovation services, delivering quarterly reports and workshops to discuss service innovations with managers (market research, business models, service propositions, operational models, methods/tools etc.) 

►    Opportunities to participate in the invitation only series of roundtables with best-class organisations to assist you in aligning your business objectives through best industry practises and tried and tested methods

►     Receive a validated report of the roundtable insights and research findings and conclusions as validated by Noventum’s  Academic advisory board and will include survey findings written by a Noventum Analyst and senior advisors.

►     Half day in-company workshop or seminar with Analyst and senior consultant to discuss a topic of choice; with assistance  of the research team to interpret and project the implications of the research findings

►     Opportunity to participate in the Noventum Service Management annual Cost-to-Serve Benchmark

►    Establish your standpoint through the Noventum Best Practice Assessment

►     Invitation to Noventum Service Management annual Conferences and events

►     Access to Noventum’s LinkedIn Service Executive Roundtable group and network with industry peers

►     High-level networking, bringing senior executives together to share experiences and insights

►   Roundtable on-line interactive community membership through a collaborative web environment, where intercompany contacts are facilitated, presentation materials are shared and all roundtable participants are kept informed of progress, discussions and findings

►   Ability to perform specific research through world-wide surveys


Share insights of pre-defined areas of interest and relevant topics:
 
►    Service Economics
►    Activity based costing
►    Customer Experience
►    Employee Development
►    Maintenance Management
►    Marketing & Sales
►    Marketing Strategy
►    Operations Strategy
►    Partner Management
►    Service Benchmarking
►    Service Best Practices
►    Service Business Strategy
►    Service Excellence
►    Service Information Technology
►    Service Logistics
►    Service Mobile Applications
►    Service Performance Management
►    Service Training
►    Service Value Innovation
 
 
Best Practice Assessments in: 
 
      ►    Service Management Practices Assessment
      ►    Productivity Benchmark
      ►   Employee Competency Assessment
      ►    Process Maturity Assessment 
      ►    IT Assessment
 

 

NEW INSIGHTS
 
People Development: A Crucial facet to successful service transformation
The value of trained leaders in undertaking Service Transformation
Winning Assessment Approaches to Identifying Improvement Opportunities for Operational Excellence - Video (December 17, 2011)
Breakfast Service et Croissance Profitable - Oracle Videos (November17, 2011)
Breakfast Service et Croissance Profitable - Noventum Video (November 17, 2011)

 

 

 

Publications

 

 

Economics_Book

 

 

 

 

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