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Legal policies

The below titles marked in blue are all links with further informartion, please click on the links for further details on our legal and privacy policies:

Privacy Policy

We understand that your privacy is important to you. Noventum is committed to protecting the privacy of your personally-identifiable information as you use this Site. The scope of our commitment is described in this Privacy Policy.

Terms of use

We provide our content on our site subject to these terms and conditions.

Code of Professional Conduct
Of The International Council of Management Consulting Institutes

Noventum Service Management Consultants adheres to the code of conduct for Management Consulting activities as defined by the member associations of the International Council of Management Consulting Institutes in their respective countries. For more information see the “Member Institutes” at www.icmci.org

General Terms and Conditions

In case the applicable code of conduct does not provide resolution, or any contractual dispute may arise, our General Terms and Conditions of Noventum Service Management Consultants will be applicable.

General Terms & Conditions for Courses and Events

For services like training courses, roundtable meetings, conferences and other events, the additional terms & conditions on the following topics apply:

  • Cancellation by customer
  • Cancellation by Noventum
  • Privacy
  • No Show

Online Payments

We offer you the possiblilty to pay our services via credit cards like Visa, MasterCard and AmericanExpress. Credit card payments are processed by Ogone as a third party payment service providor. No credit card information will be captured or stored by Noventum Service Management Consultants.

 

NEW INSIGHTS
 
Customer Insight: What do customers really want? – Part I - Summary
Best Practices & Service Industry Standards
Current crises calls for smart service leadership Part II:Grow by taking care of your people as well as your customers
Current crises calls for smart service leadership Part II:Grow by taking care of your people as well as your customers (Summary)
Current crises calls for smart service leadership part I: An introduction to service leadership

 

 

 

Publications

 

 

Economics_Book

 

 

 

 

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Service-Training