SAP CRM Service Process Roundtable - Part Two

Companies starting a Service Transformation often encounter Process and IT issues such as how to balance standardisation without being monolithic, how to effectively redesign processes and implement them in systems, and how to avoid a disruptive big- bang approach, as well as many other challenges.
 

This Virtual Roundtable is a continuation of the SAP CRM virtual roundtable held on 25 November 2010. Participants will benefit through open knowledge exchange with peers such as Fons Mariën,  Bobst Group Service Development Manager, who has implemented SAP and who presented the issues that Bobst Group faced on our previous SAP roundtable event. Other confirmed participating companies include: Becton Dickinson and Fujifilm UK to name but a few.

Other Experience sharing will include :

• How to ensure high levels of end-user adoption of new processes and applications and avoid shadow applications and processes being used?
   
• A new generation of information systems, are enabling flexible design and rapid adaptation of processes, not only in office applications but also in the field 
   
• Successful service management in CRM application
   
• Further challenges for discussion as agreed by participants
   

How will you benefit from attending the Roundtable?

• Have the opportunity to network with peers
• Experience real time knowledge exchange with peers globally - all from the comfort of your own office, without time and expense lost in traveling to the event
• Exchange experiences with successful companies
• Share implementation experiences and learn from your peers globally
• Understand Best in Class Service Business Processes

This Virtual Roundtable will also offer you an opportunity to provide your input in defining next year's Roundtable agenda with the following possible levels of participation:

• Experience Exchange for SAP CRM Process Innovations
  Business managers share experiences, successful service process development and deployment with SAP
   
• Best Practice Process Model Development for SAP
  Process Managers  involved in the development of process innovations enabled by SAP CRM Service applications  will  develop new process modules for cross industry service processes, share ideas, and describe the process innovations, based on Noventum's Industry Standard Service Blueprint Models
   
• SAP CRM Service Process Proof of Concept Application
  where Noventum will drive experienced Consultants to set-up and test new processes, implemented in SAP CRM. This will form a proof of concept driven by the research participants.

Noventum Service Management Consultants