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Events

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Thursday October 07, 2010
Service Economics - The Economic Impact of Services in Business - Virtual Roundtable
Start: 7 Oct 2010 16:00
End: 7 Oct 2010 17:30

Service Economics is not intended as a buzz phrase it is an attempt to explain service in terms that the Board will fully align with and recognise as valuable. The aim of our research and the topic of the "Executive Summit -Service Economics" is to develop further understanding and develop the new economic rule book to play by when defining a sustainable service strategy and running a successful service business.

Monday November 15, 2010
Oracle CRM Service Process Roundtable
Start: 15 Nov 2010 16:00
End: 15 Nov 2010 17:30

Companies starting a Service Transformation often encounter Process and IT issues such as how to balance standardisation without being monolithic, how to effectively redesign processes and implement them in systems, and how to avoid a disruptive big- bang approach, as well as many other challenges.

Thursday November 25, 2010
SAP CRM Service Process Roundtable
Start: 25 Nov 2010 16:00
End: 25 Nov 2010 17:30

Companies starting a Service Transformation often encounter Process and IT issues such as how to balance standardisation without being monolithic, how to effectively redesign processes and implement them in systems, and how to avoid a disruptive big- bang approach, as well as many other challenges.

Tuesday December 07, 2010
Service Supply Chain Roundtable
Start: 7 Dec 2010 16:00
End: 7 Dec 2010 17:30

Building a Smarter Supply Chain for the Future

There is a clear need to drive innovation into best-class organisations proving to top tier management and directors, that there is a need to change intrinsically throughout every aspect of the organisation. Indeed the future Supply Chain will be Smarter, will positively impact cost reduction, add value and improve bottom line results.

In order to recognise the power of the supply chain, our research will demonstrate;
- The importance of collaboration and risk reduction
- Why investment in technology will enable visibility across the supply chain
- The need to link KPI’s to increasing customer demands
The research will help further define the challenges in moving towards globalisation in your supply chain.

Tuesday January 25, 2011
SAP CRM Service Process Roundtable - Part Two
Start: 25 Jan 2011 16:00
End: 25 Jan 2011 17:30

Companies starting a Service Transformation often encounter Process and IT issues such as how to balance standardisation without being monolithic, how to effectively redesign processes and implement them in systems, and how to avoid a disruptive big- bang approach, as well as many other challenges.

Wednesday March 23, 2011
Service Economics Roundtable
Start: 23 Mar 2011 16:00
End: 23 Mar 2011 17:30

The purpose of this roundtable will be to discuss and learn from those companies achieving revenue growth (around 20%) for the last three years, having switched from purely product-based branding into a more lucrative brand-driven service organisation.

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NEW INSIGHTS
 
People Development: A Crucial facet to successful service transformation
The value of trained leaders in undertaking Service Transformation
Winning Assessment Approaches to Identifying Improvement Opportunities for Operational Excellence - Video (December 17, 2011)
Breakfast Service et Croissance Profitable - Oracle Videos (November17, 2011)
Breakfast Service et Croissance Profitable - Noventum Video (November 17, 2011)

 

 

 

Publications

 

 

Economics_Book

 

 

 

 

view full length video 

 

 

 

 

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