Events
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Start: 9 Sep 2010 16:30
End: 9 Sep 2010 17:30
As competition and business pressures grow stronger and revenue and margins get squeezed; how do you ensure that the business focus is on customer loyalty and revenue generation? - How do you grow revenues and make sure your customers stay loyal at the same time? Join this live Webinar to hear Steve Downton, co-author of the newly published; “Service Economics” facilitate a presentation and discussions with Noventum senior consultants in the areas of:
Customer Experience Management: How companies are able to manage a branded customer experience; to make sure that expectation is in line with the customer’s actual experience.
Service Innovation: How companies are able to set up a process to understand customer needs and develop new service propositions? | 10
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