The library’s components together form a framework that covers all service processes end-to-end. Components have been designed for re-use by any service organisation. There are several compatible versions for each component. The choice of the relevant version of a component depends on the type of service business, size of the operation, maturity level and the IT system that is available to you.
Best practices What are best practices? Why use best practices? Best practice as components How to use best practices Deliverables
