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Service Innovation - through Research Practical tool and methods to help implement Brand driven service strategies		Service Leadership Course Learn how to use service as your key differentiator to profitable growth
In today’s complex global markets where competition is fierce and challenges are tougher; it is becoming increasingly difficult to survive without service innovation. Developing an innovative and seamless process is vital to all successful organisations. Noventum are innovative thought leaders in Service Management. Our Innovative research activities, will help you design, define and implement service strategies and processes and enable you to penetrate innovative thinking throughout every level of your organisation to maximise growth.		As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. This five day course will explore the key drivers to profitable growth which include: Strategy, Customer Experience, Service Factory and Powerful People Performance. Participants leave the class-room sessions with an assignment of a service leadership project in which they will bring their newly acquired knowledge into practice by designing and implementing a service transformation within their company. The course faculty will coach and evaluate the project.
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The Critical Success Factors to Service Transformation		Staff Challenges & Powerful People Performance
In a recent survey, key senior executives - including CEOs, financial controllers and service directors from a number of high tech manufacturing companies (such as Rolls Royce, Alstom, Airbus, BAE) - outlined to us the critical success factors they have used to achieve successful service transformation over the last three years. These lessons learned from high tech manufacturing companies are applicable to many different industries and can help to make the transition from primarily product-based businesses into knowledge driven and brand driven service businesses.		A wide cross-section of our clients across Europe have highlighted a major business challenge - a shortage of staff with the requisite skills to provide effective customer support (front or back office). The shortage has been caused by two years of slashed training budgets, forced head reductions and minimal recruitment. Our work has shown that as economies experience the shaky steps of recovery, successful companies are utilising their best staff to provide cost-controlled growth necessary to take advantage of the recovery.
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Service Best Practice		Insights & Articles
Four distinct disciplines - Support, Field Service, Professional Services, and eService - provide the framework for standardisation in management practices, measuring performance, implementing best practices, and leveraging a network of actively engaged professionals.		Have a look at our Insights page. It offers you extensive research material and articles on all aspects related to Service Management. Register your interest or update your account information to ensure that you receive appropiate information.
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